REFUND & CANCELLATION POLICY

Refund Policy

We have Money Back Guarantee Policy if we are unable to deliver product or services as committed to you.

You can easily write to us your grievance on info@samuhacreations.com. Immediately our refund department will get into the matter and if it finds non-catering of services on the part of samuha creations Ltd .we'll gladly refund your payment within 7 working days of your refund request.

Note:

1. No refund shall be issued if samuhacreations.com processed the registration/application as per the government guidelines and registration is rejected or pending on part of a government department or officials.

2. We shall deduct the administrative/processing charges not less than Rs.100 ( one hundred rupees only) if service unable to processed due to non-submission of requested documents as per government guideline or any kind of non-cooperation from applicant or any other circumstances which restricting us to process the application.

3. No refund shall be issued if you have already availed any complimentary service or discount offer which was attached to the paid service for which you are seeking a refund. Such as one-day ad banner publication, software subscription, etc.

4. No refund shall be possible at any stage with respect to any subscription-based service such as GST return packages, Company annual compliance packages if the same service is partially processed or delivered.

Cancellation policy

Cancellation of product:

Process

The cancellation process is completely automated. Please login to your samuha creations account and find relevant instructions on your dashboard. You can choose your preferred mode of refund (Cash/Voucher) as per the policy below and your refund would automatically be processed by the system.

Replacement of participant(s)

 

Our system allows you to seamlessly replace any of the participants in your booking through the dailysaaman.com login account dashboard. Please note that this feature is applicable only when the status of the Booking is “Paid” and there are at least 5 days remaining prior to the departure date (departure date minus 5). If you are unable to replace a participant through your dashboard, then, drop an email to  info@samuhacreations.com with the screenshot of the error. The new participant needs to print, sign, scan and send the undertaking form to info@dailysaaman.com

Cash Refund

Cash refund is applicable only in case of bookings made without using any promotional offer code or vouchers. Also, the cash refunds would not be applicable in case of shifted batch bookings & if the status of the Booking is "Booked".

The Refund of the amount would be processed as per deduction guidelines outlined below:

  • Cancellations up to 30 days prior to departure date - 5% deduction
  • Between 30 days to 15 days prior to departure - 50% deduction
  • Less than 15 days of departure - No Cash Refund

All cancellation refunds will be processed back to the bank account or the credit card account from which the event fee has been paid. The amount for refund processing would always be calculated basis the net amount paid* for booking the event w.r.t the Base Price of the event (excluding additional components like transport, insurance, rent, portage, etc.).

Voucher Refund

This option is available for all types of bookings including the bookings made under promotional offers.

Samuha creations would offer you a short term voucher that would enable you with a flexibility to book any other Samuha creations event using the voucher. The option of claiming a voucher is available till 5 day prior to the departure of the event. The Refund of the amount would be processed as per deduction guidelines outlined below:

  • Cancellations up to 5 days prior to departure date - No deduction
  • Less than 5 days prior to departure - No Refund

The amount for refund processing would always be calculated basis the net amount paid* for booking the event w.r.t the Base Price of the event (excluding additional components like transport, insurance, rent, portage, etc.).

Please note that the voucher issued would not include the service tax amount paid while making the booking. However, when you use the voucher to book again on our website, service tax would not be applicable on the voucher amount. Validity of the voucher would be 12 months from the date of issue.

*Net Amount Paid would be the amount paid to Samuha creations at the time of booking after adjusting for all rebates provided by applying vouchers.

In case of Cancellation or change initiated by Samuha creations.

Samuha creations reserves the right to cancel your product or change any of the facilities, services or prices described in our website. We will endeavour to advise you of any changes known at the time of booking. We plan the arrangements for your events many months in advance and may occasionally have to make minor changes. Transport timings and carriers shown or communicated on our website are for guidance only and are subject to change.

In case of a cancellation, you will have the choice of either:

  • accepting a replacement event from us of equivalent or similar standard and price (at the date of the change), if we are able to offer you one; or
  • Cancelling your event, in which case you shall receive a full refund*, including all the components paid by you (transport, base fee, taxes).

*The refund would always be in the form of a voucher (validity 6 months) if the change or cancellation arises from circumstances amounting to “force majeure” or from any other reason beyond our control. However, for cancellations made otherwise (low participation due to cancellation by other participants), the participant would have a choice between voucher of 6 month validity or cash refund. Please note that in case you have made the booking using a voucher, cash refund would only be made for the part paid in cash. However, we will reactivate your consumed voucher with an additional validity of 6 month.

In case of cancellation of the event after departure

When the change or cancellation arise from circumstances amounting to “force majeure” or for any other reason beyond our control Samuha creations shall not be liable to refund the amount already deposited.

When the change or cancellation arising otherwise: We will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject the same for good reason then we will return you to your point of departure and refund you for any unused services, as appropriate. The refund would be primarily made in the form of a voucher (6 month validity). However, in case the participant desires, the same amount can also be refunded in cash.

 

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